Today i took over the new cutomer from my other colleague .
4l:a9B0R)C.Y4J'Z%P$QFOB Business ForumTwo days before, there are some peoblem happened  to make the customer angry .
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the fomer container arrived to the destination and the customs authorities has found that the goods inside don??t match with the B/L.
(c!{:@ i/Z+Y0^*g"h[A Professional Business Forum]then the customer suffered  a penalty . However my colleague have no explaination to the matter . forum.fobshanghai.com6Y6D1N0g P5k;c w \
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Now the customer decided to delay shipping the finished products. The problem is that the collor will run out because the delay.FOB Business Forum0m&G5n7m1I(h(Y
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How can  I to persuade him the change his mind , shipping the goods  in  time?
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-{3\;q0h0p7x7u1o5L {6N:O1{forum.fobshanghai.comMany thanks at advance for your advice !!!FOB Business Forum*_*]!R T:X4[:k/u1o
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[ Last edited by sandra123 at 2008-7-29 15:49 ]

why your shipped goods don't match the B/L?
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:H5Z4r$I)B1C2ebusiness forum,trade forum,business opportunity,Business China,Business India,Brazil businessI think that's the key point of your problem, you should make this clear, then discuss solutions with your customer.

i agree with the above friend.
'B2L7Y1g'A)D)E4tbusiness forum,trade forum,business opportunity,Business China,Business India,Brazil businessI have to say your company are taking the bitter friuts you did before.
;r&z2_"~3H(z:u!oObviously,at the first step,you should give him a detail explaination in the name of your boss, and show how you will amend the mistake. forum.fobshanghai.com8n |$?"M6?2M*f!I+^(S&g
Then,you should turn to the current problem.
$l1x*a6b;D*}&|3f3mFOB Business Forum1.Tell him your difficulty honestly if the finished goods does not ship in time.
.[$l*j3o s4j;Xforum.fobshanghai.com2.To ask the detail situation and reasons why he want the goods to delay the shipment.It must be that he met some problems.FOB Business Forum/T4n3S3q.b/u1v
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By the way, what's the payment turm? do you guys have sign PO for this order? Personally,i have not a good sign in mind if the payment turn is in FOB, the client may do not need the good any more coz his client cancer the order the mistake your company made in prior order...

Thank ALEXNEE and Sunsh.

First of all,you should investigate the "incident", make clear the reasons then you could find good solution to the problem.
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2Q3c1p"M2W!a(}#s"f'[forum.fobshanghai.comOtherwise,you can not decide how to do.