Originally posted by jeff008 at 2008-4-14 09:50 FOB Business Forum'b(~*w0n%N
question : now that he claimed 1150pcs are  broken , -----I want to know how they know the quantity so clear.they count one by one or just caculate by the broken rate they checked for one container.
2y+K7{,z1|$F;T2h1v6ithen [A Professional Business Forum]'s!c [7]!I3A&P
what's your total amount for this order ?-----------total 49800pcs
/o8W:l+a&k(Q8W7\FOB Business Forumhow many containers do you have ?----------six 40 feet containers N1v0s%`$Z"D+G3`
what's your normally packing ?----------color box, normal packing.
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Originally posted by ykkdkky at 2008-4-16 21:19
(B&D+n:v$L+j(R[A Professional Business Forum]I was a bit puzzle after reading your posts
9f#S%W-X3O8J*e:N1) why cargo were not loaded in your own warehouse or factory with such a large quantity, 6 X 40 ctr ?  especially when glass ware are considered fragile item========They have their own shipping forwader. for the detail of loading, we don't have inspection cos we are only a small foreign trade company. And I am not quite familar with that, for this information, I was told by manager.FOB Business Forum2Q8l!i#H%q4A
2) How did you know the broken was incurred during stuffing and mishandling by client forwarder at time of loading but not during the unstuffing at port of destination=====Cos our clients sent us the photos,We check form the pps that most cartons are loaded in an incorrect way. Ithink there is no need for them to put side down then take photo to cheat us. forum.fobshanghai.com-y9U9n't!w8p8}
3) As you mentioned, it is normal to have maximun 3 percent broken rate, hence you would have put these into your cost calculation and how amusing your client seems not knowing these general practise and  to my surprise, you seem to be agreed easily to your client's claim !! =====in fact, I cannot make decision on such things, it is our boss to agree to pay them half of the loss to detain the client. I donot know why,wither. It is normal to find them broken,but maybe to the client,they think it is a huge number.

Originally posted by ritawang1018 at 2008-4-16 22:13 [A Professional Business Forum];Z,D4l*Y6r'T0H

3D$R"I"Z(PFOB Business Forum
4s$h,B,F6t)}8WFOB Business ForumHope the words in red have solves your puzzles.FOB Business Forum*Q r8e-m,r,y3V6p(z5o/e
And at the same time, thanks for reminding me the question above.FOB Business Forum$k#n ^-M
For in foreign trade company, we donot have much right.We cannot follow the production and inspect the quality of cargo.So when answering the mails, I am not that confident that our goods are well made, cos sometimes they are made in different factories.

Originally posted by ykkdkky at 2008-4-17 20:49
%G*S3c1J4n,x0[.iFOB Business ForumMy observation : it seems to me that whenever an inexperience trader has encountered the similar business claim situation, they firstly reacted panically and losing cool, more so worrying unable to retain the customer and as a result prone to settle whatever claim customer requested.[A Professional Business Forum]%t9A't2D3K.V7i/i.P
My suggestion[A Professional Business Forum])Y*z/k;Z7t7p
1) keep cool, act rationallyFOB Business Forum*b9J9a!M(N3B'C&w,Z/M
2) Recall and double check your whole dealing process starting from negotiation till completion of shipment
2M6m&v3O1M+~.\&w#b3) Identify the real cause and finding proof to see where has gone wrong and who should hold the responsibility and to what extend
!b e$x'A(M'T'm9j&i)B4) The possibility of insurance claim
9d6M1s'T7m8s:y4N.X#V5zforum.fobshanghai.com5) The prospect of customer relationship or how important is the customer  to you or company
)o9k1b*X'w8L5H[A Professional Business Forum] 0R7R8Q T \4Q6b
Do consider carefully the above before you could reach an amicable solution to the problem.

Originally posted by mazy at 2008-4-16 22:49 FOB Business Forum'n*X(o0x/g6n1w;z
FOB Business Forum:](j+|/d }&y8k;h%y,h
[A Professional Business Forum]"|1^;E!z5D6P3u8m%f9K
Oh my god. If so, why not control at the first step of your business? But how do you know it is not as well as you thought on the quality. No matter what it is, you also have to think that sometimes, clients describle the problem seriouslier than it was. Pls at least insist on and do not easily compromise by their words.

Originally posted by ykkdkky at 2008-4-17 20:49
%r2E4E3L2c6y7n(@[A Professional Business Forum]My observation : it seems to me that whenever an inexperience trader has encountered the similar business claim situation, they firstly reacted panically and losing cool, more so worrying unable to retain the customer and as a result prone to settle whatever claim customer requested.-------------I want to keep cool , and in the last mail, I have explained to them we have made little or maybe no profit for this order.But our boss decide to pay them half the refund. I will try my best to decrease our loss. In the canton fair,we might meet there, cos the contactor told me that their boss will be there. FOB Business Forum9H%[3i g1_3S.v&I
My suggestion
0`7t!n;e8n4r!q#x8Kforum.fobshanghai.com1) keep cool, act rationally6o2w&x-n,]1R%d7X;D/a
2) Recall and double check your whole dealing process starting from negotiation till completion of shipment
6_;M#b8U0F$k)t7z*T3? PFOB Business Forum3) Identify the real cause and finding proof to see where has gone wrong and who should hold the responsibility and to what extendbusiness forum,trade forum,business opportunity,Business China,Business India,Brazil business*S)g5V6r,L
4) The possibility of insurance claimFOB Business Forum!a3e%l*Z#J2C6u.h
5) The prospect of customer relationship or how important is the customer  to you or company
6x S2i-G N5i cFOB Business Forum
7['d1\6D4G'H6j2p/H#}forum.fobshanghai.comDo consider carefully the above before you could reach an amicable solution to the problem.

Originally posted by mazy at 2008-4-22 17:31 FOB Business Forum.u/x#Y#q'V H }6p3k6m
Any further news about it ?

Originally posted by ykkdkky at 2008-4-17 20:49 forum.fobshanghai.com6_4?2Q6y(K!y%I
My observation : it seems to me that whenever an inexperience trader has encountered the similar business claim situation, they firstly reacted panically and losing cool, more so worrying unable to retain the customer and as a result prone to settle whatever claim customer requested.
:T(J,\3I(K7h!p%U3R#yMy suggestionFOB Business Forum2I,F'\-~/w7y2t(_!v
1) keep cool, act rationallybusiness forum,trade forum,business opportunity,Business China,Business India,Brazil business N2I$@*G'z8i
2) Recall and double check your whole dealing process starting from negotiation till completion of shipmentforum.fobshanghai.com(P7^(G#b)O%N;F
3) Identify the real cause and finding proof to see where has gone wrong and who should hold the responsibility and to what extendforum.fobshanghai.com1D5[+h/X0G:k
4) The possibility of insurance claim
$K1F'A5I9d4Q:v&y/I8F0rFOB Business Forum5) The prospect of customer relationship or how important is the customer  to you or company!B.N8e.X4}:W)t#t
:?3D0V,E&m
Do consider carefully the above before you could reach an amicable solution to the problem.