Dear Friends.
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when you do foreign trade business for some time, you will meet some problems from your customers, right? some problems like:
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1 when customers receive your goods, but they are not satisfied with .
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2.when they use your goods for some time, but some quality problem accrue (during guarantee period)
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3.some terms of your contract can not get agreement
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and so on...........
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/?5L"A4r#P,V8x,O(S$[+sFOB Business Forumhow do you deal with them?
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would you like to share it with us?
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my experience:
)d1f2\-p+C1.one of my customer who had bought one sample of our goods, and the he placed one 20ft container order later, but it took so long a time for our negotiation. because only payment terms , we didn't reach agreement at the beginning. he need L/C 45 day. and we only accept 30% deposit in advance, then 70% balance payed when he receive the copy of bill of loading. so one week later, no any information from him, then i sent him an email to explain this is our factory's regulation for 20 ft order and T/T 's advantage , which will save us cost and time too.but he still insist on L/C. he said it is international payment terms. evey company accept it in the word.
,P4m*F4V(Q#p$|9Wthen it last one week. and i think much excuse to suggest him accept T/T. then i gave a concession , we accept L/C, but it is L/c at sight. and told him this is our botton line to do it. at first he did not accept, just gave little concession to L/C 30 day. my god!!! we can not accept . so i just replied him we can not accept it and say no more. at last one week later he sent me email that they accepted our terms L/C at sight. and will open L/C for us this week.hehe eventhough this is a very captious customer.but at last we can make a deal.
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2.i also have a customer who has problems about our goods.
and his problem one just finished, the other come again. and it is hard for me to deal with. would you share this field experience with me? thanks so much...........
