Questioning techniques best help determine customer's needs and motives?
What questioning techniques will best help determine customer's needs and motives?[A Professional Business Forum];a"Z3D"o$|0m
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There are several different types of questions that can be used FOB Business Forum)B2?,W7W:X'S&_*N4n)I
when trying to understand the needs and concerns of a client. +w$q'}4D5E;M.[$b
/t8Y'E9Q+i&{2\$`[A Professional Business Forum]Careful not to start with closed ended questions.
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Closed ended questions can only be answered with a "yes" or "no". FOB Business Forum0S"l)\)A8^:x
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Open ended questions
3N3g%C/`+k1x ~)X&Y+r,Wforum.fobshanghai.comThese are the best sort of questions to start with, as they usuall require a detailed elaboration and cannot be answered with a simple 'yes' or 'no' response. -|)V3I&y9f0]1q/p"u5N
They consist of using variations of who, what, where, when, why, and how. forum.fobshanghai.com7P7T0p,]:V"u(H5Q/k.{!~
The respondent has no alternative but to elaborate:
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:b6@#I)]([1n7}forum.fobshanghai.comExamples: "How did you arrive at that particular price?"forum.fobshanghai.com/v8B!e9y$Q!L
"What are your goals?"
%i1E/r%?5y7Y!u-D)_business forum,trade forum,business opportunity,Business China,Business India,Brazil business"Why is this your biggest challenge right now?"
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&m)_7w&l/}forum.fobshanghai.com[ Last edited by SwaninCn at 2007-6-3 22:34 ]
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