Subject: Questioning techniques best help determine customer's needs and motives?
SwaninCn
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Post at 2007-6-3 07:04  Profile  Space  P.M.  Buddy 
Questioning techniques best help determine customer's needs and motives?

What questioning  techniques will best help determine customer's needs and motives?[A Professional Business Forum];a"Z3D"o$|0m
[A Professional Business Forum]1s0f'z.`*S.`'j [&w
There are several different types of questions that can be used FOB Business Forum)B2?,W7W:X'S&_*N4n)I
when trying to understand the needs and concerns of a client. +w$q'}4D5E;M.[$b

/t8Y'E9Q+i&{2\$`[A Professional Business Forum]Careful not to start with closed ended questions.
)}#n,i1I*t!N/oFOB Business Forum,I-V'p%a2~4]
Closed ended questions can only be answered with a "yes" or "no". FOB Business Forum0S"l)\)A8^:x
FOB Business Forum)i;E+s"o3@8f-[5C
Open ended questions
3N3g%C/`+k1x ~)X&Y+r,Wforum.fobshanghai.comThese are the best sort of questions to start with, as they usuall require a detailed elaboration and cannot be answered with a simple 'yes' or 'no' response. -|)V3I&y9f0]1q/p"u5N
They consist of using variations of who, what, where, when, why, and how. forum.fobshanghai.com7P7T0p,]:V"u(H5Q/k.{!~
The respondent has no alternative but to elaborate:
1g+Q7f.k;u0r+s/i8{FOB Business Forum
:b6@#I)]([1n7}forum.fobshanghai.comExamples: "How did you arrive at that particular price?"forum.fobshanghai.com/v8B!e9y$Q!L
"What are your goals?"
%i1E/r%?5y7Y!u-D)_business forum,trade forum,business opportunity,Business China,Business India,Brazil business"Why is this your biggest challenge right now?"
)h$U4G9`:y6Pbusiness forum,trade forum,business opportunity,Business China,Business India,Brazil business[A Professional Business Forum]6R&j5a0|*m!D
FOB Business Forum#n/q&n,m6_/D

-R&E+a&\ N5S6?$d-jFOB Business Forum
&m)_7w&l/}forum.fobshanghai.com[ Last edited by  SwaninCn at 2007-6-3 22:34 ]





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SwaninCn
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Post at 2007-6-3 22:35  Profile  Space  P.M.  Buddy 
Open opportunity questionsFOB Business Forum!F-Q-O&Z _4v4g
[A Professional Business Forum]-b8S/L2A1o(H9~
This form of question invites the customer to participate and offer their personal views.
7j#B$A3t+q!q2WFOB Business ForumFOB Business Forum+`;O7{ V$E)v&O7p$M
Example: ¡°What do you think of this option as a solution?¡±





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SwaninCn
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Post at 2007-6-4 13:43  Profile  Space  P.M.  Buddy 
3. Leading Questions
6{2O+M/k.i"S+S6r0ILike is states on the box, you try to guide the customer to a point of view in a persuasive manner.[A Professional Business Forum]!j!b-H%\8v5P:}4P#_
Be very careful and sparing with these types of questions.
&i/})u-a5[2E"{(jFOB Business ForumFOB Business Forum)M"C$c!z-c:w$e
Example: "So if you were to save $1 million through using our product, would it have been a worthwhile purchase?





Every adversity, every unpleasant circumstance, every failure, and even every physical pain carries with it the seed of an equivalent benefit........
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siner
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Post at 2007-6-4 14:11  Profile  Space  P.M.  Buddy 
it is a good lesson to me.thanks a million.

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pof2007
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Post at 2007-6-4 14:58  Profile  Space  Site P.M.  Buddy  QQ
I hope more people can join us.





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SwaninCn
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Post at 2007-6-4 19:51  Profile  Space  P.M.  Buddy 
4. Probing Questions-c+b:w2m"c'S A#{#N

;o:o.u2m2W4x/T(ybusiness forum,trade forum,business opportunity,Business China,Business India,Brazil businessWhen you need to gain a better insight into a person's thought process to further illuminate their rationale or position.:g/D${-v1c4^;j2E
FOB Business Forum#u6j!m:B/`![6O(|(V
Examples: "Could you provide us with more detail in how you analyzed the data?"6y+e7R-L9w2\
[A Professional Business Forum]:a-Z5T%Y+B
"What path did you take to arrive at that solution?"





Every adversity, every unpleasant circumstance, every failure, and even every physical pain carries with it the seed of an equivalent benefit........
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SwaninCn
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Post at 2007-6-6 12:45  Profile  Space  P.M.  Buddy 
5. Emotional thermometerFOB Business Forum4s2z(W$o5y/X-W2i9I
forum.fobshanghai.com$N9r/i"A/`3P
There are occasions when you will sense that something might be starting to boil beneath the surface.
0N-`/s7w;a&M0D-n*f/g'L$wFOB Business ForumYou may wish to address a pending emotional response that might otherwise de-rail your sale if left unchecked.
.~,`8G-W%v*Dforum.fobshanghai.com
q;Q7s#Z;t,} Tbusiness forum,trade forum,business opportunity,Business China,Business India,Brazil businessSo check how the other person feels.FOB Business Forum4|'k2Y2^2I9r0Q6X
business forum,trade forum,business opportunity,Business China,Business India,Brazil business'T:F+N*h6I*n7C&Z1m
Examples: ¡°How do you feel about the third option?¡±)l'E:u!S)L:e.W
¡°You don¡¯t look happy, may I ask why?¡±





Every adversity, every unpleasant circumstance, every failure, and even every physical pain carries with it the seed of an equivalent benefit........
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