Many marketers, both large and small  go bonkers when customers return products for a refund.
*h,s+y$X&K-{ a VFOB Business ForumHey what about you?did you ever come across this kind of situation.If yes,then how you dealt with it?
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[ Last edited by  SwaninCn at 2007-6-7 21:16 ]

Refund request doesn't mean that product is bad or the customer doesn't like it.
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Example: A customer returns your $400 DVD set on investing in foreign currencies. "[A Professional Business Forum]!?-L5\4J4}(]

1`7k*[4^,`4zforum.fobshanghai.com" the customer says in his refund request. forum.fobshanghai.com3d/{3k/\8Q(n6f B
"But after watching it, I've decided this isn't a business I want to get into. It's just too much work!"[A Professional Business Forum]%A B)M&n;n0c"L8[#?+W
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what do you think,is it fair and reasonable - position for a customer to take?? do you agree?
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,L)p-~:`4r+m6o'JFOB Business Forum[ Last edited by  SwaninCn at 2007-6-7 21:37 ]

Every adversity, every unpleasant circumstance, every failure, and even every physical pain carries with it the seed of an equivalent benefit........forum.fobshanghai.com5O9L(s/v1L!`-[8t*y2a:`4O
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I love this signature...

oh yeah,I believe in it.

can you kindly tell me why the customers return the goods?

There might be many reasons.But whatever the reason may be.If you add little patience in your business trust me,you will not be in loss.forum.fobshanghai.com"^&v(R!O2Z%F4S

7g$K&C:D'q)h'g-]forum.fobshanghai.comIf you mention about refund and when you are straight forward and fair with them,the customer looking at your openess also will be honest and fair with you in return.
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When you offer refund guarantee,the customer will trust you and that reduces the customer's unwillingness and ultimately you will get more orders.