I think camei's reply is better!FOB Business Forum4`:B/C2u%s'J0|&k#O
$~9H,f1G5J6O.P(F)h8w$S
forum.fobshanghai.com;[({)R3l)J0D5X3E)R M
if you want change,i think Camei's letter is better!and your leeter is good,if i am the custmor i don't like SwaninCn's letter .I am sorry i tell the truth!
6Y:E1H0a4{"P$^([/L ^*gforum.fobshanghai.com
8|9L-^2C;}!])z*}forum.fobshanghai.comagree with Maggie

Yes,Camei's letter is good.[A Professional Business Forum]%i*R6h,T/j2M

)b5n-X*d3a9Cforum.fobshanghai.comRegarding my letter,as we dont know the exact situation.but to regain customer's trust and  rebuild good relationship my letter will create wonders.I bet the customer will defenetely respond.FOB Business Forum"}9q0\#q&G)U6j
/U5P,t6d2j:Y+l5s
If the customer had some problem,we should find out and resolve them.
+w&i*M8G7^5[forum.fobshanghai.com
8R-E!C e7](z[A Professional Business Forum]Regarding the customer who is not in touch with you in business for a long time,see do you think he wind up his business!!!   No,am I right?[A Professional Business Forum]5a#b!K0~-~'X
There might be some reason that he stopped business with you.May be the customer experienced any difficulties with shipping delays or he found better price than yours or any other reason.forum.fobshanghai.com"X)\/_ B2N
In either cases,I guess,the most important is your Customer,customer and customer.business forum,trade forum,business opportunity,Business China,Business India,Brazil business:L$\$p"B"X*{1H
Its easy to find customers but maintaining good relationship with the customer is more important than anything. losing a customer is the worst thing.business forum,trade forum,business opportunity,Business China,Business India,Brazil business%t!~;H;M+J3v6t9I

1z3b0[$p.s3Z$R)r&[6b9l"rforum.fobshanghai.comThe most-important contribution is the ability to regain the customer ?? if he or she ended    up satisfied (which usually happens 95 percent of the time) ?? and to create a hard loyalty    base by letting customers know that the executive team in the organization is not only aware of problems, but also working hard to resolve them. The simple act of talking to a customer on the phone or emailing has the capability to defuse the worse situations ?? and convert      almost-gone customers to loyal ones.FOB Business Forum1~8R @&p%i8{7q

,N4r1W%w2P |;A,S*h/hbusiness forum,trade forum,business opportunity,Business China,Business India,Brazil businessSo,regaining the customer's trust and rebiulding the relationship should be the priority.
J#^9d-B"y.z!a'MFOB Business Forum
7U6K'W-Q-i,m[ Last edited by  SwaninCn at 2007-5-26 02:22 ]

i must improve my english

Dear Sir,
$W%~4j)X8h)W0q&d.@ k0x[A Professional Business Forum]business forum,trade forum,business opportunity,Business China,Business India,Brazil business3O+I(a"m4a(O/{
How are you? Hope you are doing fine with everything.&q0x#@6Z.v)_1m

1L6h"r)w7KFOB Business ForumThis is xxx from xxx company, who deals with the foreign trade in the sales department. Since we haven't got in touch with each other for a long time, I'm writing to see if you have well-received the email we sent to you before, and we are still waiting for your reply,so could you please get back to me some information about our products ?
'P6W4e)M,P"}0i'x2R6z1\4\(e
8h*Y!p(?8L5W#dforum.fobshanghai.comAny of your feedback will be highly appreciated.6L,t)g)M1N(X:e+`
$K$y'L7x-G#~ r!b
Thanks,
9Y2^+g$l-T+X7BFOB Business Forum
4c;|/|3R%@+|3j9J+o!sFOB Business ForumSincerely,
,O$m7e3e2iFOB Business Forumxxx

&q#b,S,s'H+rFOB Business Forum[A Professional Business Forum]-N5|!r6S'w$S$Y
Excellent????????

Dear friend,
&L(y*Y&U0w4w)?:c"L/RFOB Business Forum       in my opinion,you have also an fluent expression,and your English is very good~business forum,trade forum,business opportunity,Business China,Business India,Brazil business:z4F6I%c7E%H6x*g
     But,If I were foreigner,I will like a simple expression,and and your expression is very long ,the contents doesn't hit the mark...FOB Business Forum1F%F$t5B%I1i;z&r0O#X3Z$]

g9Z5y1g5H#y8S[A Professional Business Forum]     I believe your excellent english,more power to you!

FOB Business Forum$x-f(c9o%H,c.j7@#o

'@:k2v,o"W5R(_6@FOB Business ForumI think this sample is very good for you. If I do this project, I will take this sample. forum.fobshanghai.com2X"X(e+[*q5i$l.C"F

I think it is perfect, but the capital letter you used in your letter is not very good.

sa;;yfly'letter is ok. But since the two company are old friends,you 'd better change your way of  greeting. They may more appreciate the way that seems more kind like "How are you
(K"a-_5x1Q0eforum.fobshanghai.comgoing?" " How are your things going?" etc. The sentence "Hope you are doing fine with everything" is no need. I think this may more fit for their sustom. That is just my shallow opinion,please don't mind if I had any wrong in it.

Mr. SwaninCn masters English quite well. But one thing we have to bear in mind is that English is also a foreign language to most Crotian People. They may read quite well, but we have to use simple expressions if we talk with them on the phone.

i found of SwaninCn's good english writing, likewise,  the caimei's simple english is the bussiness prefered