How to deal with when the products delay to shipment?

One of my clients repeat the order last two month, the ETD is at the end of the Sep. But the parts from our assistant factory are unqualified, we must to re-produce them. At the same time, the shipping date will be delay, the other reason is we have the Internationl Day cacation, so the client agree ship after our National Day. But till today, we also can not ship on time. I find the reason is that the typhoon at first time.
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`-V{F#@ ` But now, How should we do? Any suggestion will you share with me？ Thanks very much!:handshake

I am also troubled by shipment delay..:L
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The factory always cann't finish the production on time.

haha, i guess you are running out of excuse,

Reply #1 babytinaliu's post

you had batter to connect your factory not delay again!:time:

Reply #1 babytinaliu's post

find a way out as you do now.
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1. make a deadline of this shipment,and ask the factory must meet this deadline.
{oS2yhBi8X 2.make sure with forwarder that you can effect this shipment once they are ready.wjJ4Fl0| F
3.give above solution to your clients and ask their opinions and make a prompt feedback.~ b3vi U/N

OH5Zor Vf#x`)r Also,be remember : Any extra excuses would make things worse.

u require factory give fine to this case. And then discuss it with client openly.

[color=Blue]Pls explain to your buyer honestly, experience told me, if you want to conceal the truth when you met some problems, the situation will be worse, till you cannnot conceal the problem any more, it also will be very difficult for you to explain the truth.)p&Y'X:P{;H
On the other side, you should solve the problem at your side positively...[/color]