please help,help

Hello,everyone!Who can help me to solve a difficulty?Thanks a lot!{4?|8_7Q/Es
The size of our finished articles are much less than samples which the customer has confirmed. They have ordered two containers before. But now,as the cargo sizes have many differences with samples.So now,they sent mail to us to want to have a compensation. I revert to him for many times to explain some reasons,but there's no help. So I don't know how to solve this problem now.Who can help me ?How to reply to his email?

Reply #1 lanxinlin's post

Maybe only your boss can help meG4C8U)hI
your company has made the mistakes,now your company should be response for its mistake.

it's  hard to deal with such problem.

Please ask your boss to make the decision.

Reply #2 jerry1983's post

Yes, you should take the  responsibility.

Your company should take the responsibility! Your boss have to take the responsibility!

If you want to keep this customer, Just to do as your customer said l'yxCS3S#x
Or you can let your customer give you debit from next order.
2?5mF.oU*p^5v If u don't want to do any business with this customer or you can not standard this debit, Just cancel him form your customer list.

[quote]Originally posted by [i]jask1985[/i] at 2008-9-19 00:06 [url=http://www.fobshanghai.com/redirect.php?goto=findpost&pid=3293997&ptid=329916][img]http://www.fobshanghai.com/images/common/back.gif[/img][/url]
X'I BG:C,V!`8@+Ux _ Yes, you should take the  responsibility. [/quote]
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i$UE&Lx|o Your boss and your customer can have a talk about the com
.^9dM1^6~y pensation issue.:)

Reply #8 jeff008's post

That's why the customers would like to see the samples first. 4b~$I*V4f)?:?K"hP
The bulk goods should be the same as the samples. ?-R*^&z/LV:Ue6o.@

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Qtl Please ask your boss to talk with the customer about compensation or you will lost the customers.  good luck to you.

good luck to you

Reply #1 lanxinlin's post

this is really a mistake! your company should be resonsponsible. So I think your company should make some discount in this time and guarantee to customers that you won't make such mistakes next time.

Reply #11 shulinshou's post

i also have the same meaning with you. however, my boss never consider of other reasons. OF course,they would not compensate with customers. so i think there's hardly opportunity to retrieve this big client. I'm so sad but no way.

you can talk with your customer ,then find a good solution

I think before you shipped that cargo to your customer,you and your company have already known that the cargo is smaller than the samples,why did you still ship that to your customer under the situation that you knew it is not what your customer need.And when you decided to ship that cargo to your customer,you should think about that when your customer received the cargo they will find it is not the same as the sample,don't you think about iwhat will the customer do when they received it?  If you received that cargo from your supplier,what should you do?   of course,return to you and ship the correct cargo or make compensation.

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So I think your company should take full responsibility. If you don't take any resolution,that customer will lost.And if your company do business in this way,I think many customer will be lost.