how to answer the customer

a client requested me to send a sample to him today, as a newly company, I want to reduce the cost and the risk, but I don't want lose this client, how to do it?

First have a good communication with your custom,make sure if they are real interest in your z&U^(_uZy8O
commodities,try to know their purpose,

if the client can pay for the freight, perhaps you may send it

let them pay for the sample first and tell them that u will return the sample cost back to them after a confirmed order.

if you want get order,you have to send the sample to custome for confirmation,this just the pprocess of trade,but you have to try to know the real purpose of the customer,if he just need  you sample to send other to ask price of somthing else,

Reply #1 DandelionSherry's post

you can talk with your boss about it,let your boss decision

you may send the customer sample,but ask him to pay the courier fee,and tell him it is your company's rule.