My first order and my first customer

[color=Purple][size=4][font=Times New Roman]Want to tell you my expeirence of my first customer as now I see she logging on MSN.2WG d)^!x'f2f
I have never talked with her online after the frist order placed with me. Not because I don't want to but because I feel regret to her. :} Z2lL#z9dH6f
She found me on  Ecplaza asked me something about our goods. After several emails between she and I , she finally placed an order with me,1000pcs,our MOQ. She paid the cost totally in advance before the production. How kind a customer! As it is my first order, you may think that I must have been carefull enought about all the processes. But I am sorry I was not. The key reason is that I know little about the product quality, cartons, or other matters. She is an American. And I guess she is a retailer and has no company as she never use her company name on all documents instead of her name. That time she asked us to delivery the goods to Santiago Port and she paid the freight in advance. Then I contacted one of our loyal forwarders to move forwarder with our goods' shippment. It seems everthing goes well. But when the goods got to the destination port, she told me she was still dealing with her agency about how to get the goods.  As we know If you want to import sth from other coutires, you shoud have the right to import . But I thought she hasn't because she imported the goods personally. After that, I didn't keep her in contact as I am so busy with my another complexed order. Two weeks later, I was in good state. When I was about to ask her the details of if she has got the goods, I stopped because I felt so sorry to her. It was really a long time to contact her after our last conversation. When I thought of our used cartons without stripped for her, I couldn't help to think how sad if  she saw the broken cartons got to her  :Q  !~g6Y\2yKf;p
Oh,my kind customer. I don't know how to explain . I was a greenhand. I dont expect your repeat order but if you make order again, I am sure you will get the best goods. I am expericenced now.:time:
DcB+jU You may don't know how hard my mood is the moment I see you are online. [/font][/size][/color]
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8~0ED)VX$d$s [[i] Last edited by dsilicone at 2008-8-2 07:54 [/i]]

what happened?'HDpAnr2_
.......

You should talk with her first..

what's wrong?can you explain it well?:)

What do you want to say to her if she talk with you?

Although the service is not very good,you are really a lucky girl that have a business by yourself so quick! Make attention on the next time ,you will do OK!:)

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Reply #5 zoekuang's post

I really don't know how to start our talk.:Q

next time both of you will be better,even i was a super greenhand...

we were greenhand when graduated from the college,trying and learning,

G#a7n*w5g you will find some more skills to communicate with the buyers.

Solves the problem also to take a process. Does gradually:)

how lucky you are!why don't i have this customer?if it is me,i will treat her as my god!

Does the client complaint? If so, you still got a chance to do business with him and become good friend . Otherwise ,o(∩_∩)o...

import and export data

*** The author has been banned or deleted ***

I DO NOT KNOW THE TIME WHEN I GOT MY FIRST ORDER!

you are really a lucky girl, but when you got the customer, you should charge of all the things about the customer's goods, especially the quality. for this point, you should think more about yourself.
`@ vbo)w6P&~w come on!

try to got the understanding of her

i have met something like before,don't worry,you can say we'll compensate the same quantity of same item to her with the next order her placed!and you should  sincerely to apologize for your fault, you'll  be very carefull at next time!i think she will forgive you!:)

Please keep customer posted of the development on their orders.
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7S|9I E"RYl Good luck to you!

I cannot understand that. You are so lucky to get your first order