Don't Leave Your Customer Behind!

Don't Leave Your Customer Behind! Dr&K#`L+y~
By Linda A. Jerris  
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+B/DrX)y@U;il Many salespeople get comfortable with the presentation and closing stages of selling. That's the fun part - going out and meeting new people, triumphantly walking away with an order or a commitment and watching your sales figures rise week after week.
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Be careful that you don't neglect the important task of nurturing the relationship with your client after the sale. It can mean future business to you. These three steps can help you keep in contact with your satisfied customer.)d4[|#Nk0{a7}
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1. Study your accounts and determine where the current business is, where the past business was and who the most viable prospects are. Ask yourself: Which accounts have yielded the most business? Which accounts have repeat business potential? When was the last time the client was contacted?
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K2kG+kU.mkv(Sx 2. Determine who your key accounts are by looking at sales figures and customer satisfaction, and place them in order of priority.
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3. Develop a strategy. Consider how you will reestablish the relationship, particularly after a long dry spell. Anticipate new objections. Determine how you will recreate the need for your product or service.
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Keep up with your clients - find out their business trends, reorganizations, motivations to buy and personal information. You will enjoy a higher level of sales and income, and you will become a more professional salesperson.

Find out their business trends, reorganizations, motivations to buy and personal information. It's really good idea for us.

keep the customers in your heart!:)

Shamed cuz i didn't do that

[quote]Originally posted by [i]lily_trade[/i] at 2008-7-30 10:02 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3274516&ptid=327392][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
1k(Fp6by!U.EA Shamed cuz i didn't do that [/quote]9r:zbR&_4B;A9t:t P
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-zw-[5I1v"E Don't worry about it, you must know "zhi chi er hou yong".

That's a professional salesperson.