need ur help: how to persuade the customer to accept the shipment?

[color=Blue][size=4][size=4][size=6][color=MediumTurquoise][font=Verdana][size=4][color=Blue]Today i took over the new cutomer from my other colleague .[/color][/size]
?Qo#sn4f&x [size=4][color=Blue]Two days before, there are some peoblem happened  to make the customer angry .
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the fomer container arrived to the destination and the customs authorities has found that the goods inside don??t match with the B/L.
R8F9DIJjp then the customer suffered  a penalty . However my colleague have no explaination to the matter .
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Now the customer decided to delay shipping the finished products. The problem is that the collor will run out because the delay.
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How can  I to persuade him the change his mind , shipping the goods  in  time?[/color][/size] [/font][/color]
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B|7IGE [font=Times New Roman]Many thanks at advance for your advice !!![/font][/size][/size][/size][/color]
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z Fae&RLcg [[i] Last edited by sandra123 at 2008-7-29 15:49 [/i]]

why your shipped goods don't match the B/L?5N%E1G9a Z#S#Q
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I think that's the key point of your problem, you should make this clear, then discuss solutions with your customer.

i agree with the above friend.+j\Ad]a-d
I have to say your company are taking the bitter friuts you did before.
f(js}RVb Obviously,at the first step,you should give him a detail explaination in the name of your boss, and show how you will amend the mistake. !Q"pj]?@,T5W
Then,you should turn to the current problem.
(E,`!D@!}e)G 1.Tell him your difficulty honestly if the finished goods does not ship in time.A1Ms:m!DV-C
2.To ask the detail situation and reasons why he want the goods to delay the shipment.It must be that he met some problems.8B~-mu:@7R
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By the way, what's the payment turm? do you guys have sign PO for this order? Personally,i have not a good sign in mind if the payment turn is in FOB, the client may do not need the good any more coz his client cancer the order the mistake your company made in prior order...

Thank ALEXNEE and Sunsh. :handshake

First of all,you should investigate the "incident", make clear the reasons then you could find good solution to the problem.o%b7UR1z0wQ1zp7i1qA(s
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Otherwise,you can not decide how to do.