2008-6-24 18:07
kellyloris
how to deal with the Iran customer
Last month, my manager asked me to receive a customer from Iran. Unfortunately that day there is no electricity in our company. Many machines are having a rest. So the customer just take a rough view at the workshop. Without asking for price and no any detailed information about his company and his requirement. And I was asked to call him later at that night he visited our company. :Q :Q I hate to do this very much. But I called and talked with him for nearly 20 minutes. Oh my god, it is long distance call. I called with my own phone. I did not realize at first. :') :') . He told me he had to visit other companies as well. and would be back his country on next Thursday.
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I reported the call to my manager. And in the following days I was asked to call the customer every day. Terrible.:L :L
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On Saturday, in the morning the customer asked me on MSN where are there swimming pool near his hotel? I found a suitable one for him which cost my whole morning. When i told him, he was offline.:Q :Q :Q . I called him. He told me that he was in meeting. And after one hour I called no reply.
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I was so depressed that I asked for leave that afternoon and go to elsewhere to have a rest with my friends. During this period, My manager told me that the customer is online again and he told the customer that i was free to accompany him to go swimming. :L . I called the customer. And he said let's go. But i told hm that i can not swim so i won't go to the swimming pool. And the customer declined to go swimming.
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But we agreed to talk later about the weekend showaround SZ. However later in the following he did not pick up my call again. :Q I am crazy, gloomy and listless. Who do you think you are? If you are god, I won't be your son.:Q
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We did not communicate in the later days, though I called him many times.
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After he returned to his country, I sent him email. No reply. Now when he is online, I will be very miserable. I do not like him at all. But I have to greet him. Sometimes he would sent you some simple words and sometimes no reply.:L
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MY manager thought the customer has order to place. But I really hate him from the botton of my heart.:Q
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So FOBers give me some advise how to follow up the customer?:') :')
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Tks in advance!
2008-6-24 18:12
kellyloris
This rubbish customer made me heavy headache for nearly two weeks. And till now I am also under the vexation made by him.
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It is the first customer I received on my own. And it is the first customer i received in this company.
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I think I tried best, but no vain.
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Really hope someone to share your advice for me.
2008-6-28 12:25
llyhenry1
we are equal, tahst all....