What to do with those who have no replies?

What to do with those who have no replies afer enquirying about our products?K.o4M'vXd*[+`f

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h$|J This question really bothers me. Some customers have no replies after we send them the details,catalogues or price. My manager and other sales suggest that I should send greeting emails to them days later. But what should the greeting emails include? Including the weather? important matters? new catalogues?.......
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Maybe this is a good idea. But to be honest, I always feel that it may bother the customers if we send something nothing to do with his business. Also I don't know how to write such greeting emails. I think it'll be a little simple and not professional to send an email just about weather or domestic matters....c`#W&teg h#V@

0Yt+n:Li S3[ FOBers, maybe you have such experience or you have some good suggestions. Kindly give me some leads to a succefull greeting email! Many thanks!

Just ask them how is his feeling towards your products directly like how do you think of the price,the design,if have any special requires just feel free to let you know,you can add some greeting words at the beginning of the email of course like "how is everything with you" or some others.Pqsz2YuAs;i
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If you can call them directly,that would be better,customer will think you pay a big importance on them,they will also pay attention on you.

Reply #1 luckyxcar's post

Do worry about this, we always meet such kind of problems, sometimes, it is just because our high price or bad quality. But sometimes, the customer is very busy at the moment. Therefore, take your time, and send the E-mail to your customer from time to time, keep in touch with your client.

Thanks for your suggestions and encouragement! I'll try to keep in touch with my customers by sending greeting emails or call them directly(to be honest, i've never tried to call clients directly before).

Reply #4 luckyxcar's post

Just have a try if your company allowed,you will get a lot,also it is a chance to practise English:lol Good luck~!!

I am quite on the side of lily_trade! I also learn sth.Thank you.

I have those problem too, I think they are not accept the quotation from us, they are looking for other suppliers.W8t%[+F`"|4h!e|
I won't contact them. I trust the buyers are diiferent, the good products, good price and good market:lol

it is a long way

many [people  are thinking of it d_
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7H-cmp(P[8c adn it is true that  it is hard to do the mails well Ir)Yo:M0xs

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Hq8B5` i am also confused

In my opinion,business just like we go shoppping,if you like to buy something then you will buy once the prices is resonable,but don't follow what the Attendants 'persuasion,right?QO VN8HG-Bs
So,just keep all those non-responce in a list and send them the marketing letter one month,two month later,if you want,just send email and say hello to them: "what is business going on?" But I don't agree that just always try to make friends with those customers,want to enhance feelings with them,and finally get orders from them.Maybe it will be worked,but it costs too much,your time,energy.
+P;\F#iF3x$W+w From my experience,just keep the customers not forget you,not forget your products and prices and services.That is all.
^,GdK~XS0x If they want,they will let you know.:)

It's important to keep in touch with your potential customers. Remember that some need to buy now, but some won't need to buy for months. That's alwasys an important question to ask early on in the sales process.
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To answer your question, I think your boss wants you to send the customer a quick "checking in" email that asks if they have any other questions, and that asks if they'd like to set up a short time to discuss those questions. !XG.KQ'v&V*Xg:] rC

lK2C+l$qFCm Try to sound like the coach that helps the buyer meet their goals, instead of the salesperson who tries to get their money. Think of that mindset in your written interaction, as well as your spoken interaction. You'll do very well that way.

The most important is to know if the customer is really a potential buyer and when they will buy. If you have an exact idea of this,just follow up and keep in touch with them.&@.`5Qz6k_"l*L
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Yes, Phone call is better than email. I called my customer while she didnot reply me for a long time,later she reply back,thanks for your calling and you hard work. They important status is  truely represented.

Yes. I often send quotiations and get no replies at all!

I just try to find something more about him/her according the information that he/she gave me."\ZE/R$`.l)}0Yi
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Then I will judge whether it will be a effective client to me.

a common question   i usually write "how are you recently.it is long time haven't heard from u"  hehe

my opinion:
[E3_#ud(D%M try to enquire the reason why they do not reply our mail, what maybe the problem, say, price, quality, etc
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S8F.Ak,GMcWm otherwise, keep sending greeting mails to them to remind them of your company'L/Q'u$r|!~XS
if they are real buyer, they will go back to you when they have demand of your product/\? |I x{k
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just be patient
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:) :) :)

It is also the problem I am confused.
:uA p[l May be be patient ,but where is the ending?#H W\.z3E
As a green hand ,there many things i need to learn.

If there is now news from the customer, I usually send him an email ask when will you place order to me? Then generally will get reply

hello,everybody
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ZE plz give me some suggestion about my problem
iPy0j%Q+P0Xc(G before last day,i sent the first mail to a customer,and u know i am a green hand,my colleague contacted him,maybe one year ago,but he dont reply me,what i should do next/mD*]2}#Fq'^
tnx a lot

[quote]Originally posted by [i]bacon999[/i] at 2008-5-5 16:12 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3246844&ptid=322639][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]]q'ezW.c)Yh8J
In my opinion,business just like we go shoppping,if you like to buy something then you will buy once the prices is resonable,but don't follow what the Attendants 'persuasion,right?;S2|j8WN v J{
So,[color=Blue]just keep all those non-responce in a list and send them the marketing letter one month,two month later,if you want,just send email and say hello to them: "what is business going on?"[/color] But I don't agree that just always try to make friends with those customers,want to enhance feelings with them,and finally get orders from them.Maybe it will be worked,but it costs too much,your time,energy.Z&Cd(lw-K3T:bv5G
From my experience,just keep the customers not forget you,not forget your products and prices and services.That is all.
r'@:p@9jZ x] ?'O If they want,they will let you know.:) [/quote]IKb~V1BwV%dI

O8O$^YwG%c Good idea.

I often send greeting emails to such customers from time to time and few of them replied. But I just want them not to forget our products.....
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I don't know what to do with those no replies, but this is the best I can do.

Reply #2 lily_trade's post

I am also in this situation.+w%{gyE`
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Although I have sent emails asking for their views,there is no reply from anyone./f]3}U-d
I don't know what is the problem.

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F In fact, I feel much nervous about it.

I'm in the same situation, after sending out the quotation ,  the client have not reply me, but I know I should chase his comment or suggestion some days later, wish we all get more and more orders from foreigners...

we should drop by our friends often. and the customers are our friends,. don't let you be forgot by others. i think the greeting is very useful.
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[[i] Last edited by xiaoxi30 at 2008-5-9 16:15 [/i]]

I confront this problems these days also, Learnt much from you, thanks!

May be they need more time to consideration or compare with other suppliers.`z|a2s9v:`
Please be more patience!

In fact, foreign customers do not reply There are three main reasons: @'g[|Z$eG
1. They only ask the price, there is no real willingness to buy
TA6SF xc ibR 2. They are too busy, did not have time to reply to you
+L$y&Sk0yU|*Dg 3. They get better prices from others

The problem confront many people frequently.I emailed many  people,called many people.some of them promised to check my email but they didn't reply.But a few of them did reply to me cand finally become my clients.I think it satisfying.So I sugget that you call them when you have no hearing from them.

I also send many maills out but just a few replied

hi ,i meet the same problems with u !

contact with customers for several times ,give up if you got the same answer.