[2008] how to get order

I am working for a small company which is specialized in internet trade. As a sales, I believe the mission of all of people is get more and more orders. I also do it. But some times we found it is hardly make clients choose us after quotation, what shall we do? Give up or follow up? That is very importance.  I would like to share one thing I met. .l UH/AB$N$l
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I got an inquiry from my USA client on last spring. At that time, he sent ten Price inquiries to Chinese supplier. Of course, I didn??t know this thing at that time. I reply it and accompany with our pricelist in short time. At that time, he was satisfactory of our pricelist, and I thought that is no problem with our working together. And rest assured to do other things. After some days later, I found there was something wrong, my client hadn??t send any information to us. What is the problem? I sent E-mail to him but he didn??t reply it. That made me some worried. But I still went on send E-mail to him. Thank goodness, he replied it and told me there is a price from one factory is lower than us. That was a bad news to us. My client sent the price to me and asked me whether we should do as the same price. That was a factory owner and they wanted to got the order to give the factory??s price. It is impossible in us because we are trading company , we can??t do business without any profit. At the same time, we can??t reduce our price to make our client thought there is a big profit with us, so I refused but I analysed each cost in this produce treatment. Of course, I showed the price which that factory offered is not possible but I didn??t say any bad word on that factory, in the end, I said: wish you have a good working with **. My client was very surprised and told to me: Jessica , you are so professional. We will do other business with you because most of our directorates had choose that factory. And I will contact you if there is something wrong with this factory. After read that, there was some disappointment but I saw some hope. 5s PG$c!Q4d,H5U@@
I still sent the E-mail to him each week but there was no any information. After three months later, I surprised to saw his letter. OMG, that was really good news to us! He told me: Jessica, I would like to do business with you, please send the price for us! What a surprise am I! I got an opportunity from him. And at this time, he hadn??t sent any inquiry to other suppliers. That is really a nice chance. )]z!s+{-z
I must say I am met him at good time and good place. But I believe everyone would meet client like this. But have you catch the chance? What are you doing at that time? Are you follow up? Good time and good place is very important but the thing is, you must more professional than your client and follow up. And I believe it will win one day.

Reply #1 sophiaxie's post

Congratulations!!
+r-OM-@r+A I think you are right, professional and patience are much stable factors in International Trade...surely with reasonable prices...uzsIR
Thanks for sharing..:)

[quote]Originally posted by [i]sophiaxie[/i] at 2008-3-31 14:16 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3233901&ptid=320850][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]w4GRB0FZ,?
I am working for a small company which is specialized in internet trade. As a sales, I believe the mission of all of people is get more and more orders. I also do it. But some times we found it is hardly make clients choose us after quotation, what shall we do? Give up or follow up? That is very importance.  I would like to share one thing I met.
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QTp%V7h\&N;{ That made me some worried. But [color=Blue]I still went on send E-mail to him[/color]. Thank goodness, he replied it and told me there is a price from one factory is lower than us. ...At the same time, we can??t reduce our price to make our client thought there is a big profit with us, [color=Blue]so I refused but I analysed each cost in this produce treatment[/color]. ... eA^8aC6q"wL)FQp
[color=Blue]I still sent the E-mail to him each week [/color]but there was no any information. After three months later, I surprised to saw his letter. ...MpWao-CYGABW
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I must say I am met him at good time and good place. But I believe everyone would meet client like this. But [color=Red]have you catch the chance[/color]? What are you doing at that time? Are you follow up? Good time and good place is very important but the thing is, you must more professional than your client and follow up. And I believe it will win one day.[/quote] W f7Nb4cTD
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Thank you! You did a good job! From your experience, i learnt some important points on business communication. Many times, we have to grasp any hope in front of all disappoints under the deep heart. It reminds me of one old story told "Dig a well"

Reply #1 sophiaxie's post

[quote]I must say I am met him at good time and good place. But I believe everyone would meet client like this.[/quote]
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tks for sharing:)
[0m$Ah1[n To provide the right service to the right customer at the right time...

thanks for your sharing .i have a kind of impulse to resign the handy work to contact with the buyer directly. i gave learned a lot from your sharing post. i wolud like to have a chance to try .thank you~:lol

Very good. thank you...

it is appreciated by all of us
)g8h6{F(WqI-oZq Usually, we give it up like this kind customers, because we know the order depends on the price to a large extent, once we find the price is not competitive, we will feel very disappointed.
8F/t Q:Mhv0R)A4n2? But you did it in a special way, you insist on it, finally, you were successful.-y[mSW
Good examples for all of us, thanks

Support you!

[quote]you must more professional than your client and follow up. [/quote]
r}Lg {\8O I learn from the words,thanks for LZ's wonderful sharing.:)

great!8f9tK^lY}
we should do more efforts to make our clients believe that we can do it well!

thank you for everbody....:) :) :)

Now I don't know what to say..As it is really very difficult to do business with foreigners. As they always send so many inquiries to thousands of factories in China or other countries, if we want to catch them, we must do the best, not only the price, but also the quality and service. Sometimes, I feel very very tired, but can not give up...

[quote]Originally posted by [i]parker-rita[/i] at 2008-4-1 16:26 [url=http://www.fobshanghai.com/redirect.php?goto=findpost&pid=3234808&ptid=320850][img]http://www.fobshanghai.com/images/common/back.gif[/img][/url]

b w4_!WBZsu Now I don't know what to say..As it is really very difficult to do business with foreigners. As they always send so many inquiries to thousands of factories in China or other countries, if we want to catch them, we must do the best, not only the price, but also the quality and service. Sometimes, I feel very very tired, but can not give up... [/quote]%h hn1j{+m
You are right! Quality and service is very important!

[quote]Originally posted by [i]parker-rita[/i] at 2008-4-1 16:26 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3234808&ptid=320850][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
"{)P|-qpXV Now I don't know what to say..As it is really very difficult to do business with foreigners. As they always send so many inquiries to thousands of factories in China or other countries, if we want to catch them, we must do the best, not only the price, but also the quality and service. Sometimes, I feel very very tired, but can not give up... [/quote]
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when you were he /she, you will do the same thing.

Frankly speaking,The clients alway need the best price,high quality and fast delivery.&?{j j Zf j
And our principle is"safety+quality+fast delivery+good price=permanent customer"

[quote]Originally posted by [i]jask1985[/i] at 2008-4-1 18:37 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3234874&ptid=320850][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
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z ~6R(aP Frankly speaking,The clients alway need the best price,high quality and fast delivery.
M]!Dh\ And our principle is"safety+quality+fast delivery+good price=permanent customer" [/quote]~3O1~#W`7A
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:z9Fm%l#O+Z} you are right.:lol

good experience

MANY THANKS TO YOU ! I BENEFIT A LOT FROM IT  !:victory:

i think you are lucky for professional.:)

wow precious experience?aibH
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thanks for share

i think  at  some extent, clients are not looking for the suppliers whose price is lower than others but the suppliers who are more creditable
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I know. Thank you! I will insist on sending e-mails to my foreign costoms clients.

all results are mainly due to your professionall knowledges,and also you followed up regularly,so in the word,try your best to help your customer and be honest to your friend,then you will get your own part

ＴＫＳ　！it will be useful foe us sometimes!!

your experience is very valuable..............:victory: 8jk-?es@^
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thank you for sharing:)

Reply #1 sophiaxie's post

thanks for sharing
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+F3ln5uHo s(T insist on and never give up.
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R u a green hand? your english is pretty good.
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5R?YFB+A;[.Y Do you have any ideas about how to procure orders from customers from interenet without Alibaba or Globalsources?
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-U(FjJdU2NFu If you do, contact me at this email: [email]haydenlu@gmail.com[/email]

Appreciate your follow up and professional~~

thanks for sharing.

very good expericen, we should believe that we will win one day if you treat our customers heart by heat.

thanks for sharing

I did as what you did,but no reply for me anymore:')