[2008]Visit the factory with Brazil Customer

[color=DarkGreen][align=center]Visit the factory with Brazil Customer[/align].yv9E+maN"av&|!S9l

6}-`%}@$_.t
z[?b You will never expect what will happen in the next moment. But, please do not feel helpless or even scared. That is because: you can surely make some necessary preparations for things that are expected to happen soon; you can surely handle all new cases with confidence, and will surely bring all the new cases to succeed. ---JanePy(_ tz9}i

}4[!zEl.q
5J%@*G7i'? Everyone in the foreign trade business line will have the first-time experience to company with his or her customer to visit his or her factory. Then, he or she shall make the following preparation work to make their visit to the factory a successful one. Take my own experience of visiting our factory with the Brazil customer as an example. \L\L ^bP9YH:h/HB
Yj'vg'DM9K6~
IMV a0_r/At
[b]Make the visiting schedule.-Be prompt[/b]
(a n*U%N6s$TS&mg*]a j9kZ6r#C
The first thing I do is to ring my customer at the Sheraton to double check the planned visiting time. (In the morning or in the afternoon) I kindly enquire about which might be more convenience for them. They told me ?¡ãmorning?¡À. Then, I said, ?¡ãok, sir. I will check with my general manager when we will be able to be at that hotel. I will ring you back later.?¡À Then, I contact with my manager about how long it takes from our company to the Sheraton hotel. It is about fifteen minutes by car. After that, I rang my customer that we would be able to be at the hotel in about 20 minutes. (Actually, it only takes about 15 minutes to get to the hotel. I had to take into consideration some other factors that may cause the delay, say too much red-green light on the way, or traffic jam, etc.) We preferred to come to the hotel a bit earlier than the agreed time. It is impolite to be late for any appointments you made with your customer. Hence, keep in mind: always comes a bit early in advance of the agreed time for appointments- Be prompt.
Y2[3j,W?Hw4~
6t}TC"k#x/r(y?#g!A ke0g8E"e
[b]Picking up the customers at the hotel and having lunch together. ¡§CBe considerate[/b]
#dJ7gQ#YI
9b @r2Dj8f1[U)xA)ZkF When we arrived at the hotel, we wait at the hall of Sheraton for my customer. Minutes later, we meet our customers. After introducing ourselves and send greetings to each other (something like, how was the trip to China? How did they feel about the hotel? And did they have any difficulties in adjusting themselves to this NEW environment? etc.), we exchanged name cards with each other. It was about lunch time then. So we invited them to have the lunch together. I ask them what their favorite food in China is. After consulting with them, we went to a Chinese restaurant together. After seating ourselves separately, the manager ordered the dishes all by himselves. And I chatted with the customer. Here, I would like to mention that it is polite to enquire your customer about kinds of Chinese dishes that they might have interest in. but it was really a pity that I failed to do so then. Luckily, the customers seemed quite enjoy themselves the lunch. But it would be more polite if you ask your customer about whether they have some ?¡ãNO?¡À or ?¡ãYES?¡À of food choices. Hence, we should try to be more considerate for the customer, especially when you had the opportunity to have meal together with your customer.-Be considerate.
n1u W^w8V6\:No
$UR4O mJ&?]}q.Q
R*aFC3CZ~ [b]Visiting the factory.-Be Proficient[/b]
S8AB Y6m8RA a"F5mS$@7E
After the lunch, we came to our factory by car together. On the way, I did not talk much with my customer. I supposed that they must be tired after the trip. They needed to take a nap on the way to regain the energy. Quite silent in the bus, except the soft music came from the video from time to time. About one and a half hour later, we arrived after factory. We came to the office first. After enquiring them what kind of drink do they prefer, I made two cups of coffee for them. And minutes later, after a short conversation, we went downstairs to visit our factory, which included our packing of products, and every procedure of the production line. We walked slowly together around our factory. One of the customers took photos at the meantime. During this time, I was in a certain embarrassed situation. I did not know much about our production, so I had to ask the manager first. And then I turned back to the customer and told them the answer. I was more like an rK+ppR3k
awkward translator between the manager and the customer. Hence, try to learn more about the products that your factory mainly deals with and give all detailed information about your products for your customers?? reference. This would definitely make a good impression on your customers.- Be proficient.
5FD'?4MV1s
Ya,q$QC(S H.ax,z.Y8D-y:Y
[b]Discussing the enquiry after visiting.-Be discreet.[/b]
*f0z"I0MX
~t2cjE tY After paying visit to our production section, we went back to the office to discuss the price.
xy,@"^e,v At the meantime, I made them another two cups of coffee. (they must be thirsty after the walk in the production section) They listed some enquiries after discussion. At this time, you had better just kept silent and not to interrupt them while they were discussing carefully. After their discussion, one of them asked me to come to them to make it clear to me what kind of material meet their need. This was an important step. At this step, you have to write all detailed information down about the products that the customers were enquiring about. If you were still not very clear about anything, did not hesitate to ask them about polite. Knowing what exactly the customers want, selling what exactly the customers needs are very important. No one wants to waste money in something that is useless to them. Hence, it is very important to make it one hundred percent clear about the products do the customers interest in.-Be discreet. ^4B3}-ue*N9Y"d5H0Ed`

-ng'Bl1} rL 3c9O A8}`4X6\
Above-mentioned are what I think we all should pay attention to in receiving your customer and having an appointment with them. This is my first time to receive the customer. I learn a lot from this trip and know surely that I have got more to learn about.
V7Z+|6EVZ&dR"H@ /JRj#xaYC/\9P)tz"E
Wish all have an impressive experience of receiving his or her customer for the first time.
I6m
Y!z#GG$k)` Nq+q;N&Pll
Kind regards[/color]d\ F'O;Kz8o
l

A0s y ^`$~%u [[i] Last edited by bettyhouse at 2008-3-26 12:17 [/i]]

Reply #1 bettyhouse's post

thanks for your article

Fluent expression, Clear thinking ,Good sharing!

[quote]Originally posted by [i]bettyhouse[/i] at 2008-3-26 12:09 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3231649&ptid=320313][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
0g6dk'K&LnmI you can surely make some necessary preparations for things that are expected to happen soon; you can surely handle all new cases with confidence, and will surely bring all the new cases to succeed[/quote]U,t!Mh+V
%^SpAOZu A;y3@R
Exactly!

fantastic article  :handshake

hehe, thanks for your sharing.....really good experience ............

very good
a*O*{$o/q!X thanks.

support you, betty :victory:

thanks for your sharing :loveliness: :loveliness: :loveliness: well done

nice,thanks.

Reply #1 bettyhouse's post

Your English is very good.$e&^*]QKS1u^:M
e8R7y` g5[j!Q
And you seems to be very professional in doing business.
e!lepp"a(U!`/P
sn-}|T zs OA I appreciate your consideration..