defective items

[color=Sienna]After clients got the items ,he complain that some of them are  defective.But you are sure that it is not your fault as before sending the items ,you checked and everything was ok...L2d^.P0Hq5n

&HpV.`&FlN+O if you met such situation,what will you do ?  Send clients new ones or just apology or asked them send back ? [/color]

In our furniture industry,i've never met this kind problem until now,but in my own opinion,send a new one would be better if the customer is a potential one.

Reply #1 isideru's post

Depends.
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S,Xd$E+} shy*R*z-l2wT First, what's your product? How about its price and the postage?X'Oyj#j%RT%|
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If it values much, maybe I do not. If acceptable, maybe I'll. As to the postage, maybe he or I bear. depends. Sometimes it is not the money that matters, but the attitude.4t,mNi(^6b-gn[]:E

j\oyT Is there much difference between your product and its photo? Better mark this kind of remarks on your website or pamphlet "there is a color difference between the product and its photo", etc..
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Second, is it the first time for the customer to do business with you? Do you know him or the market well?
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Maybe he is a perfect customer. Do remember to explain rationally to him. As far as I know, some customer does so just to try the seller. You know, he might be a big buyer.9ahX,G:jA|]-y
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[[i] Last edited by NORTHGUY(LONG) at 2008-2-4 17:15 [/i]]

It depends.
6V!P$e Q-o9B Try to communicate with him more and if he's really interested in your product, send another one.

Reply #1 isideru's post

First, you should explain clearly to your client.s*{S)?afn
Second, you should send the sample again if you think he is an important client

Reply #1 isideru's post

ask him to afford the freight and send him one item again  if it doesn't worth too much
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g+X if  the item really worth too much,ask him to afford the freight and the goods cost then send him once again

Learn clearly what's the problem?
XVl6u0^ C3r5{#H Not just send or not send a new sample.

[quote]Originally posted by [i]mazy[/i] at 2008-2-3 22:54 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3213204&ptid=317491][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
8RA+^k7g#C |?? It depends.
!Fy~3\z AA:L+M0B9@,K Try to communicate with him more and if he's[color=Magenta] really [/color]interested in your product, send another one. [/quote]
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o#@{-D+W-NFv\\ yes, really wanna....
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5~I hs/kD7a now i agree with northguy that  it is the attitude that matters but not the product itself.
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judge a potential customer need an acute eye :)

It is better to take some photos when loading the goods,closing the door of container,then you can show the buyer directly.:)