2008-1-21 17:36
jeanwayang
Sample before order
[size=5]Dear all:[/size]
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[size=3]Thanks for your reading. Below,I would like to say something about sample,especially,the sample before order. Actually,this article will be a reply to someone's post. But I can not find that article due to our factory was power cut at that moment. Therefore,I choose this way to write down my humble opinion here. Hope have your interests.
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Every one knows that we usually see the real products before buying the goods. When we get to know some one will supply the products which we are interested in, we will visit that guy if it is not a long way. We even visit that guy who is in Hebei but I am in Guangdong if the order will be bigger, because we want to make sure of the products are up to our expectation. Also to be certain with that guy has the enough ability of supplying those products. Not only the quality,but also the quantity,even the lead time and so on..... In other ways,we always ask the suppliers to send some sample for our reference or ask them bring some sample for proving. For buyer,when we visit someone or push some products to someone.We always show them what our products are[/size]. 7h*^~:\D^
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[size=3]However,above situations are being happened in most of our Domestic trade. How about international trade? For seller, do we have to send the sample to our potential customer or bring the sample to them as we have done in Domestic trade? Of course, it depends on what kind of customer is, because the mail fee is not saml, each mail is willing to be more than 200 RMB, if we do such kind of thing 10 times per month...the amount will be 2000RMB... Maybe our one month basic salary or many times of our month basic salary... hehe[/size],:L
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[size=3]In this condition, what we should do will be the better way? Although, I do not have much experience in dealing with internatinal business as you have done, I still have some views here[/size].
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[b]First[/b],[size=3]if the customer is new to us, we can let him know how much we will charge on the sample,especially we do not have the similar products in stock. Then we have to make the new sample according to our customers' requirements. Ok, problems have been caused at this time,there are also many situations here[/size].
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[color=Red]a[/color]) [size=3]If the customer has done nothing, just get your quotation and state that he/she has interests in our price, then let us to send some sample to them. Of course, we will charge the sample fee before sample making.
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For instance, there are 20 customers here, and the sample fee is 100USD, 5 customers accept this amount, and do not say anything, then this deal is successful. 5 customers do not accept this amount, and do not contact you any more, because they have found someone else who provide them with the sample alread, then this deal is failed. %O|"_:zLH5^
10 customers will ask us to low down the sample fee to the level of 50 USD, and they said " I will get someone others to do this job if you do not accept 50 USD", what we should do under this situation? That is right, we should discuss with the manager first, and to see if the real cost of the sample is at the same level as 50 USD. If the cost is up to this level, we of course decline their request, if the cost is at the right position, we still should ask them to increase 10 or 20 USD, and let them know it will be refundable at the same time, and stress this point anytime when we discuss it, then, we can leave this point in their mind, and devastate their will. Hehe[/size]:D F4|4rwH:smT&D
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[color=Red]b[/color]) [size=3]If the customer has done something in order to enter into business relations with us, how could we do if they feel the sample fee is high, and would like us to low down the amount ?
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