samples ,free or not ?

as I steped to the international trading field ,when I faced my first client who asked for samples ,our boss said that , a true cuetomer will never mind paying for the cost and freight .
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nb maybe I should introduce about the clients first .
"| CLl3A5j we communicated in email for three or four days. Bcz both are from Asia , we have the same time zone .then as we know more and more specification about the products she needed ,I become more and more confident with our goods , maybe we are often taking great pride of its high quantity . and she asked for sample . I told her that , as per our policy ,one samplw is fee and more should take charger for it ,also including the freight .
y^Kt^%m4F-it in the following emails , she told me her address ,and urgnly ask for one sample ,but didn't not confirme the freight ,not to say the payment .then I felt my heart drop down deply .
5[2Kf.g}U mybe my boss' words is right . for a green hand in oversea seller,maybe I need more and more experience to test the clients . samples for free or not maybe is just one aspect . too much should be developed .

up to you

the decision is up to you,i think,from her email may be she is a real buyer.5C6} oEbr}7n6Y
first you can ask the a/c ,we alway sent sample by DHLor FEDEX,so ues her a/c ,freight collect.6KQ#|9Ui8W)w
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;P?4RyM or you can talk with your boss ,if you keep on asking the client  to pay the freight,and she still keep silent,what can you do?
~m1\}tc0P so just sent the sample to her,when you have her order ,add this cost in your qutation.

if you do not earn this client, how can you do?

[quote]Originally posted by [i]zhoumin361[/i] at 2007-11-8 11:23 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3144941&ptid=313470][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]%@f{ K F9{
the decision is up to you,i think,from her email may be she is a real buyer.Og+E [&|b9b0sA
first you can ask the a/c ,we alway sent sample by DHLor FEDEX,so ues her a/c ,freight collect.,y[AX-b\L2Qw
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or you can talk wi ... [/quote]7rfxL:B:U\c
thanks for your care.
*C:wV"~T.]n$I she had told me her account .but as you know ,if we send a free sample to her with the freight paid to , she refused the samples or accept the sample but refuced to pay for the freight ?so what happened then ? then the express company will ask for the double line freight to us . I read some articles about this on ali forum . so we should be more carefull ,maybe . to some extent , perhaps we will lose chances ,but there is little adventure this way .
7eqC;}v/n[#u anymore , in my opinion , there are many samples hunter ,right ?I know this from ali forum too . I don't know how to do , except be careful .f9?e3~9?mzvbR
thanks for all .

i think it depends on your products and your company's policy.If the goods is not expensive
Cv9E`A*y you can send them freely.But the freight should be paid by your clients.Then if he placed anorder with you,you reback the freight to your client.:)

send the sample free

I got the same stution with you ,pal! so I ask my boss,he said:we  can pay the freight ,as the fee is not high just about 25USD.
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AMI$V r@ If the fee is not very high ,i think you can send the sample and pay it.k\n"Ubm?Mz*C7~
it seems like that she really wanted your sample.

thanks for your attention.
LAS ?e freight is no way paid by our company , as our policy . so many clients asked for only one sample ,,while the cost is not high .maybe only usd 10/pcs . for a sample , it's reasonlable , right ?for a true purchaser , he will pay for it without discusstion .ah6B/r*tYM;ne
I even encounted some clients ,they asked for samples and very like this way deal with sample(B}{*zY4mK
and they wired money very soon .
ji6l{}}+C they are warm clients.-F*Ld A^m H k
tks for them .

I wonder how about that customer?:o  Any other matters yet?
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"n-Z4V5pE3L As I know, freight should be paid by customer which is just as a general practice. And about the sample itself, it depends on different product. Not very expensive, it is ok for free.
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c9]/e.Y]!rZ The question about the freight collect, you could ask for DHL account for example, check whether it is effective and then send sample to your customers. Generally, according to the communication, you could at least see whether she/he need your product.

my boss also told us: a real buyer will not mind to pay the sample charge and freight.
0~i/zr,J5s8uy S but we have a different allowance for buyers from different area:&zKZE/Kd3b,O v
for buyers from developed countries, we sent the samples to them without sample charge, if he don't agree to pay freight, considering he/she is a good buyer, we also can afford it, as per our experience, freight collect is acceptable for most of the overseas buyer;
w:p z|1SJ?.A for buyers in HK or China mainland or some other Asia countries, developing countries, we will ask them to pay double sample charge and afford the freight, usually, they will turn back here and don't talk more with you, for these buyers, the sample charge is necessary, it is hopeless to do business with them.Og6YF4a;|"R
Just my personal opinion...

Another way to deal with this dilemma is sending the sample by collect, and when the customer place a order you may deduct the freight from the order value:victory:

For me.freight is free,ok. but sample charge must give me. because our product is expensive.
;y"T$p1dd)Yd/K according to your product.