help, what can we do ?

I am a new comer,this is the first time I come to here to post ,i found most of people in the FOB english forum is very professional and warmhearted ,right?
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)Y!s zg_;m5J(O This days,our company encountered some unexcepted affairs,it seems that we cann't slove the problems for this moment, So i want to discuss this problem with you.
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we shipped 5 containers to UAE  in March, and we have received all of the payment(almost USD1,000,000) from the customers. but last month, the customer called my boss and said there are about 50% of the goods cannot work . They decided to return all of the goods to china or pay 50% of the total amount to them,it's impossible,there is a large loss for us,so my boss promised to pay USD10,000 as  compensation.but they reject to accept  this suggestion.f OI4Kz4wB?fu
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Yesterday, one of the customers come to our company to solve this problem,he looks very innocent,he said he have invested all of his money in this business,but my boss's attitude is very strong and said it's no way to  return the goods to china.m`r4y;v[8on

{:nrJkn)h^+? It seems that both of us have fall in a deadlock, they said they would ask the embassy to settle this problem if we cannot do.
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SO,......
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[[i] Last edited by lovermickey at 2007-9-20 16:51 [/i]]

please see the warranty policy from your contract!!!!

Reply #1 lovermickey's post

i want to know why half of your products cannt work..you said it is cuz of unexcepted affairs..then what is the unexcepted affairs..pls inform us..

Reply #3 lily_trade's post

yeah, should know the reason first.....then solve it...............

contact works in time.

About the goods cannot work ,should know the reason and contact manufcturer of goods in time.

what kind of goods?
T.H V-{+R M}q In fact I havenot met such things yet.z1n(}*? gW.^,Qk
if the quality of our goods is not good enough,we will give the customer compensation or some discount.

First, your boss and you must know the reason why the goods do not work.
r(SPw'cAF8[ this problem is not only serious for you , but also it is more serious for customer.
O y.l\/G@ KEY POINT , whose duty ?
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s_ the best way I think ,help customer to sovle the problem in their country."heko1hnt
yes , if take back the goods, it will be large loss.

Confirm the affair, confirm the duty, then find a method. Don't hurry, some time, the best method is leaving it to a certain time.

pass....
z`.`p4|&_+t(}2t F because i don't know.9a7W4ZJaB]6P+`![!o
but  i agree forever1907

if it's quality problem , i think , reputation is more important than loss. yes, you will loss money_hY!o_ NUW
but cnee is innocent, shall she be responsible for the loss ???

agree with to find out the real reason
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if its the quality problem, surely your company need to find good way to solve it. KU3{L8`;h,c
As we can find that the products value is pretty high and the customer seems single-hearted with the business, just try to discuss with your boss what does he think and his bottom line, if this problem can not solve you may lost this customer.
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4t0f5Sin7U*h1v3F at the same time please also communicate with your customer that both of you should find the best solution and
X5kMW:@.Y)Q2n let him know your company is paying attention to their problem and take some actions.
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may be some ways of the customer complaint with quality::Q!P6c)NaZ$q
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1. find out the reason why the products can not work and keep in mind that if it can be repaired, you can ask the _ RR/H4UT^9d z\O
customer to send one sample of the disable product for your checking.
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2. we all know if return the products back is very expensive and inconvenient, also you can explain it your customer. if it can be repaired, after know the real reason, , if possible ask one of your engineer to visit with you to your customer to teach them how to repair, or just give an detailed report of how to repair. 2EvHJaA
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3. if it can not be repaired, agree to give some discount of this order and will deduct it from your next order. 0?/e7@0VCl$I
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just some opinions for your reference.

Reply #11 slush's post

Good suggestions! Thanks for your share.:)

Reply #12 mazy's post

thanks for the encouragement:)