how to deal with your customers' problem? share your experience

Dear Friends.
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when you do foreign trade business for some time, you will meet some problems from your customers, right? some problems like:;|
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1 when customers receive your goods, but they are not satisfied with ."]I4u \6U#J@ n
2.when they use your goods for some time, but some quality problem accrue (during guarantee period)w3wMM\_Z/\]
3.some terms of your contract can not get agreementsL!wAPA$bjt'Rk
and so on...........
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'e#YD\2p@!~ AA how do you deal with them?
;{A9v(t;SLz would you like to share it with us?
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\y~G` |e@i my experience:
Envw:DJ 1.one of my customer who had bought one sample of our goods, and the he placed one 20ft container order later, but it took so long a time for our negotiation. because only payment terms , we didn't reach agreement at the beginning. he need L/C 45 day. and we only accept 30% deposit in advance, then 70% balance payed when he receive the copy of bill of loading. so one week later, no any information from him, then i sent him an email to explain this is our factory's regulation for 20 ft order and T/T 's advantage , which will save us cost and time too.but he still insist on L/C. he said it is international payment terms. evey company accept it in the word.3?]Vg_4F1_e
then it last one week. and i think much excuse to suggest him accept T/T. then i gave a concession , we accept L/C, but it is L/c at sight. and told him this is our botton line to do it. at first he did not accept, just gave little concession to L/C 30 day. my god!!! we can not accept . so i just replied him we can not accept it and say no more. at last one week later he sent me email that they accepted our terms L/C at sight. and will open L/C for us this week.hehe eventhough this is a very captious customer.but at last we can make a deal.gd(t"Zm'N}
2.i also have a customer who has problems about our goods.:(  and his problem one just finished, the other come again. and it is hard for me to deal with. would you share this field experience with me? thanks so much...........

Just proceed with one by one

thanks for your sharing ........studing:lol

sometime we should insist on our position,if it is reasonable,the client who has sincerely to do business with us  will agree with us.

My factory regulation is 30% deposit, 70% balance payed before shipment. As this, there is no risk for us. But it also means the customer with take all the risk. No one like it, including me. I have to break it. You can't do as the regulation in some situation. Or you can't finish any business!

learn from it.

[quote]Originally posted by [i]forever1907[/i] at 2007-9-19 07:36 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3118842&ptid=311385][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url](KER Q8W
sometime we should insist on our position,if it is reasonable,the client who has sincerely to do business with us  will agree with us. [/quote]
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#\3lR}`5w5c*LV6A0h insist on your position, that's what i lack.:)

Thank you for your sharing.:)