what do you think about free samples?

[b]What do you do when customer ask for a free sample.]p(ajrP7~by~
what will you do? U3KM;ZfTd
will you give it with a smile on your face.:) i%F)|9J1J)O
or disagree saying no to the customer.[/b] :@

I am a freight farwarder,so I never need to send samples to my customer,but I still have some my minds about sending samples,
M-K!p1YM^:{] )|H$^(H6\@2UQ
If you wanna sure if your customer really wanna purchase goods, he will affirm to pay for the sample and transporte fee, ,,and you told him that this cost will reduce in the final order cost, that is just like he pays for the cost of samples but will compensated after ordered.

I think if the you make sure customer will place a order to u ,you can give a smile of course;or else you should say we may send a sample to u ,but the freight fee should paid by your company .

Sample free, freight to be collected.

general policy: sample free, but freight collect. I think he will accept as long as he is a true buyer. u can have a try.

when my customers ask me for samples,i will tell them that they should pay the cost of sample first,when they order next time,we will return the money to them

According to the situations

If we have established good business relations,we will provide free samples and freight collect,but if we do the business for the first time,I won't provide the free sample,they always should pay for it as well as the freight charge:D .Though this maybe not a good way,but i believe if someone have interests in our products indeed,he will choose to pay.

I always refuse to offer free samples. there are several reasons:
G,CdP^-G4S
a. this is our company policy, I can't change it.
L
`%@$I5D b. our products(MP3,MP4,GPS) are expensive--compared with other products I mean. if the customer is really willing to do business, he should know that it is reasonable to pay for the sample.
Y(fgsD'S c. I have received emails from some customers, who said they don't pay for the sample, but they really want samples for testing. (Note: the contents of these emails from different persons are the same!) I replied that they must pay for the sample, and when they place an order, we will deduct this part of money from the payment for their order...so that makes sense actually, it's just a matter of time.. but they never say ok, and never write me back.-P!ng"],K&of j%V
Summary: the true customers will pay for the samples with no hesitation.

[quote]Originally posted by [i]sallyfly[/i] at 2007-6-8 11:32
K4?)WJ(^9]"Ke
x#_4~ I always refuse to offer free samples. there are several reasons:X[?+k8Kq
a. this is our company policy, I can't change it.
r7aNz3I4Gm:c[ b. our products(MP3,MP4,GPS) are expensive--compared with other products I m ... [/quote]MUtF?1X![z
w[)vx(g4n{:qH
I agree with you.

[quote]Originally posted by [i]Jo123[/i] at 2007-6-3 12:23NM-u;U&U;D
H,jW
I am a freight farwarder,so I never need to send samples to my customer,but I still have some my minds about sending samples,
l-i%^3E!U
2Eq#]&[!QQ If you wanna sure if your customer really wanna purchase goods, he ... [/quote]3s;F.x-Vy o a7C
:r|.B1MV'W?q

,JA%cO:Z That is exactly what i do with new customers, but when it comes to the customers we've dealt with each other for long and it costs little, i will pay for , however whenever the samples fee and shipping cost is large , the customers have to pay for it no matter who they are.:lol :lol

Reply #8 sallyfly's post

I think what you said is right. If the customer really want to cooperate with you, he will not ask fou the free samples, and donot pay for the freight. But the market now is the buyer's market. If you do not send the samples to them, they will always not place an order with you. I am puzzled what I should do. I hope one day the market will be the seller's market.

Different company,different person will have different ideas and method!
#{.cs|8e4c-f _.t"v P5rm
uY_/I}:@En:|U
In my opinion,if the customs have cooperated with our company for long time,we should consider to send free samples for customers,!@ e$PgE
5o%kA/@pxQ%n5N
If it is the new customers,we are insist that,put the benefits of company on the first one~ask the customers to pay for samples fee and freight~

I thank all the members of fobshanghai and the recipients who spare their precious time for answering my question. :)

It based on the potiential volum of the goods,the value of the sample

It depends on,if the samples are cheap,it is acceptable for free.on the other hand ,it isn't

we always send samples to customers free:L

Reply #11 xiaoqing766's post

This is what we usually do:
8c-p/Hl0pt&m ..... But you need to pay for the sample according to our company policy, and when you place the order to us, we will deduct this part of cost of the sample from your payment of the order.

let me introduce ourself shortly,, specializes in the design and manufacture of Washing machine mould ,Air conditioner mould ,Automobile plastic mould ,Barrel mould ,Chair and table mould,Auto Mould(Vehicle Lamp),Commodity mould and else plasitc mould etc plastic mould in Huangyan."HV^m7s o
oM'L
`nE3gRy I
website:[url]www.zjhb-mould.com[/url]

learning              ~~~~~~~~~~~~~~~accepting~~

if your sample is not expensive ,
3n?^1? k9w sample free ,but the freight collected .

D]i(}'HjH2|
5[2Q+p pa if your sample is expensive ,you should ask for sample fee.bB5uTr
'H.V@
wQJ,p*^Lc
when the customer is sincerely to get an order from you,the sample fee is just a piece of cake of him.

balance your customer potention

some customer maybe just want to get your sample but no order , but other s maybe have real want to make business with you . so take a risk depending yourself

Reply #6 jack6618's post

it's not bad idea!!!!