customers return products for a refund

[b]Many marketers, both large and small  go bonkers when customers return products for a refund.
$uAWRba/Y*[V Hey what about you?did you ever come across this kind of situation.If yes,then how you dealt with it?[/b]
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(Z:H\p`s [[i] Last edited by  SwaninCn at 2007-6-7 21:16 [/i]]

Refund request doesn't mean that product is bad or the customer doesn't like it.KC`!T0P)m#Kd

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Example: A customer returns your $400 DVD set on investing in foreign currencies. ";{,oe3r-W
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" the customer says in his refund request.
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q5F!|^P "But after watching it, I've decided this isn't a business I want to get into. It's just too much work!"
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&LM~ Up(Z%y7` what do you think,is it fair and reasonable - position for a customer to take?? do you agree?t.R$N{WLO
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[[i] Last edited by  SwaninCn at 2007-6-7 21:37 [/i]]

Every adversity, every unpleasant circumstance, every failure, and even every physical pain carries with it the seed of an equivalent benefit........ Ku2UZC;~)s
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I love this signature...

Reply #3 zzf0903's post

oh yeah,I believe in it.

Reply #1 SwaninCn's post

can you kindly tell me why the customers return the goods?

Reply #5 ginakl's post

There might be many reasons.But whatever the reason may be.If you add little patience in your business trust me,you will not be in loss.
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j7d9c fj If you mention about refund and when you are straight forward and fair with them,the customer looking at your openess also will be honest and fair with you in return.-b,^0KYl,d"Z|$U

B0{K/j/p6_ B~ When you offer refund guarantee,the customer will trust you and that reduces the customer's unwillingness and ultimately you will get more orders.