FOB Business Forum » Basics of Import-Export » How do you contact the customer abroad?
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2007-11-22 17:08 sunnytong
seldom use skype to call ,no micro...

2007-12-8 10:24 dave86
We only use email to contact them.
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I think it is difficult to communicate with them through telephone.Especially,the Iran customers,their accent is so severitly!!:Q cannot catch them!

2007-12-9 14:00 Jillyvon
there are many ways to contact them. I use all the methods you refered to

2007-12-19 11:03 xzyclj1200
msn and email is the normal tools to contanct with my customer ,and i think skype is not very good bcs you can never understand where the calling is from ,for the number is begining with 0001,you may think it from america,but sometimes your point is wrong

2007-12-19 12:40 herry_mdc
i often use many chatting tools,such as MSN,skype,ICQ,etc,but i hardly use telephone,except the urgent situation.Just receive some calling from foreigner.DX3[s3Y}
Email is the most contact way that we usually use,don't you think so?

2007-12-21 10:57 jinlejuan
contact with customer abroad

I will try to use skype,usually I use email and fax,seldem use telephone.

2007-12-27 08:50 aiyatmd
i just use msn only. then i will regist a skype too.the foreign call is too expensive

2008-1-8 02:04 viphai
I have Skype ID, but never use it to contact with foreigne customers

2008-1-9 09:38 mark-qym
能打汉字??????????/

2008-1-25 12:50 Angelhunan
It depends.
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For me sending email to my costomer is the most frequently methods. I keep touch  with my customer in Email.Before sending out I check it over to make sure whether there is some incorrect grammar in the text or other  taboo .%w8e*[9e M"u
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Also,There are some religions can't use other contact methods except for email because of their status and backgrounding,such as North of Korea.q[]z8x9b?U^

4k7\ ot@ But I often chat with my clients with Skype or MSN.Needness to say,this is an effective  and costless way to acquire the information you want to.
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I phone to my clients If there is an urgent thing should deal with immediately.

2008-2-4 22:32 oran123
Reply #11 angela66's post

good, email is the main way then msn , the following  phone

2008-2-28 12:10 ora070707
Company Name:GuangZhou Talent Wood Synthesis Ltd8[]Mvcg.t
Address:          NO.15 Shihai Industrial Estate Wenquan Conghua Guangzhou China
6d?2zv;m:dF-i Occupied:        200,000 square meter
Be8~C)zm Products sort: Bedroom/Dinningroom/Livingroom/Kitchen/Children&Baby/Office/
f"M*s|M}$Y P                       Commerical/Schoole/Hotel/Folding/Book Shelf/CD Racks/Wine Racks/
2z2CScNG7q                       Magazine&NewsPaper Racks/Table/ Furnitures or Others Wooden Furnitures. K Cl+^v+l%`
Export:           Japan/Korea/Europe/USA etc.
#ojq@0Aw'j1Y*nt Material:         Solid Wood/MDF/P.B./Plywoodx/q7U kO'X6S
Finishing:        NC/PU/Normal Coating/Mirror Coating/Vaneer/Paper/PVC/Shrinker PVC+I KjW.Q
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Ora Tsang / 曾超勇
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kB{"a^Yi 廣 州 大 霖 木 業 綜 合 有 限 公 司
6OG~n'I!CfQ Guangzhou Talent Wood Synthesis Ltd,. Q3n/~%[3]
廣東廣州市從化温泉鎮石海工業區15號1[9JaJ;\A0b:Z
TEL: (86)20-8789 4856 ||  8789 4857 `:~[!a(?%M1cX
         (86)20-8789 4858 ||  8789 4859,mG9g n6w ^n/Y(P@L
FAX: (86)20-8789 4646
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Skype:ORA070707        QQ:84070634,V7^4_;h:~:C#N
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2008-3-11 08:25 fayhappy
It all depends, after all, different customers may have different attitude to our actions, when it's in a need, why not phone them up.On the contray, if it's a long way to go, just chat them in the line, it's really a good way!

2008-3-12 09:22 hyce
I did, but helpless

Maybe my speaking english is not good enough.

2008-3-12 13:25 sggd123
I ALWAYS by MSN, SKYPE,E-MAIL.AS WE ALL KNOW,EVERY COIN HAS TWO SIDES.WE SHOULD USE DIFFERENT WAY TO CONTACT OUR CLIENT.ALL THE WAY HAS ONE TARGET,THAT IS LET THEY PLACE ORDERS,HEHE!

2008-3-12 15:49 flyhigh1224
just email now for me :Q

2008-3-13 14:34 willcao
usually e-mail,and sometimes msn or skype

2008-3-21 15:13 ivysong1020
I hope we can contact with oversees customer by MSN and skype more and more, I like this communication way, but our leader forbidden us to use them because he think we would chat with e-fried. A pity!:(

2008-3-23 13:58 dashengchangwxc
I tried to contact the customer in Yahoo chatting room but it's invalid ~ too many people are not for business just for chatting !

2008-3-25 20:24 ylsealing
now i hav no custom,*b#a.|k7e eB4[e&|
so i hav no chance to use skype

2008-3-26 10:02 ibmbenz
I think everyone should find the best way for him to contact with the foreign customers,if you are good at oral foreign language you can talk with the customers dierectly,if you good at writting foreign language you had better write email to contact with him.If you are not good at speaking english but you have a talk with the customer on line,that is not a good choice for you , your customers too.

2008-4-2 17:06 IrisWei
Generally I communicate with my clients by e-mail.I think this is a good way.
6F ww h'T8WX But  I also call them when having urgent things need to be confirmed.

2008-4-3 09:14 cici_2008
of cousre.
/n+Zd:vS2K&FU But it the customers ask me to use skype to talk with he directly,if send email to discuss some  business details ,it will waste many times...also,teltphone charge is not cheaper.U:E Q(m-}O)mJ3V
But if they don't require,i was used msn or send email to them
a ~;{{&g V It's up to u.what do u want to do,pls do

2008-4-3 13:16 111xft
i have a skype, msn, email, yahoo .

2008-4-5 10:26 jackylau
Reply #1 mico1020's post

Normal way I mail him .I?q6@M'e#g6wF@
If urgent, I shalll mail him firstly and skype him if no reponse .
e$Ll!sF!t Z0D+V If top urgent, I shall call him directly .

2008-4-6 21:40 joeli1983
[quote]Originally posted by [i]luke160[/i] at 2007-5-31 13:05 [url=http://forum.fobshanghai.com/redirect.php?goto=findpost&pid=3063630&ptid=306894][img]http://forum.fobshanghai.com/images/common/back.gif[/img][/url]
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Why so similar with me.:') [/quote]8^a^6t7eAw{%S
me too! i dont know how i find the foreign friend by skyeb. so i hardly use the skyeb!

2008-4-8 13:45 juliazhou2588
just email,because something we can not determine.
? `i_-P,Z~ as the foreign trade is in the beginning.If the customer in china ,our manager will call him/her.

2008-4-9 20:38 prettysusu
maybe skype is a good choice.

2008-4-10 14:15 luckymore
I call our customers almost everyday.:LMost time i was speaking to the operator.Because the people I want to speak to is not in the office. So the telephone fee is expensive.Yesterdy i call my english potential customer by mobile phone.It costs me 12 RMB about 6 mins.

2008-4-14 16:17 Esa1225
why not use MSN online chat? if you need to take with your client on skype, maybe it means that both you are online, so chating is available and also easy understanding, why need voice chatting?\*PR-{SLE[4CI&u

?,~YL~yyT in fact, i use skype chatting with my client online, but not voice chatting, if urgent, we made a call, even it's expensive, ha ha, call is rare, or our boss will fire me if i made international call for free chatting. ha ha

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