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2007-5-22 14:51 SwaninCn
Successful Business is Built Around Good Customer Service

[align=center][b][font=Verdana][size=2][/size][/font][/b] [/align][align=center][b][font=Verdana][size=2][/size][/font][/b] [/align][align=center][b][font=Verdana][size=2][/size][/font][/b] [/align][align=center][b][font=Verdana][size=2][color=red]Good customer service[/color] can turn startup retail into a booming business [/size][/font][/b][/align][align=center][b][font=Verdana][size=2]with a client base that grows exponentially. [/size][/font][/b][/align][align=center][b][font=Verdana][size=2]Contrarily, [/size][/font][/b][b][font=Verdana][size=2][color=red]bad customer service[/color] can harm a business to the point of bankruptcy. &[8fg7|%q+~7s}^
[/size][/font][/b][b][font=Verdana][size=2][/size][/font][/b][/align][align=left][b][font=Verdana][size=2]A government funded study revealed two important facts about customer service:[/size][/font][/b][/align][align=left][b][font=Verdana][size=2][/size][/font][/b] [/align][align=left][b][size=2][font=Verdana][color=darkred]1¡§C The average customer with a complaint tells 9¡§C10 people about it.
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^3\ e/u?1e0L 2¡§C Customers whose complaints were addressed and resolved told at least five people about the positive experience.
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[/color]It doesn??t take a mathematician to see the enormous impact customer service has on a business. [/font][/size][/b][/align][align=left][b][font=Verdana][size=2]Consider if five customers have a positive experience,they each tell five friends about their [/size][/font][/b][/align][align=left][b][font=Verdana][size=2]experience who also come, are greeted with a smile and helped above their expectations and then tell five friends about the company. From five customers, your company will have 125 loyal [/size][/font][/b][/align][align=left][b][font=Verdana][size=2]customers and continues to grow.
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Having first-class customer service is a relatively inexpensive investment in your business. [/size][/font][/b][/align][align=left][b][font=Verdana][size=2][/size][/font][/b] [/align][align=center][size=2][font=Verdana][/font][/size] [/align]

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