Making a Business phone call

[size=2][color=DarkRed][b]In today's business environment, a significant part of our working day is often spent on the telephone.
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PmyA%y l:iWc To make this time most productive, specific telephone techniques can be applied daily. | xX
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:i KE1H&^.] \R [/b][/color][/size][align=center][b][size=2]Each business phone call you make during the day can be thought of as having three stages: hF$sOJ@
[/size][size=2]a beginning, a middle, and an end. \i2v/Oni`#y}||r
[/size][size=2]By properly handling each of these stages, you will maximize your chances for making a professional, %IIu$S?
effective presentation.
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[/size][size=2]At the beginning, First, you should introduce yourself immediately so that the person you're speaking with knows who you are. Never simply say, "Hello," and expect that your voice will be recognized. 'C"u#@BY.\5E8og:s z
Instead, say something like: "This is Swan, I'm calling in regards to ..."
&zR/p2^X1q8aoAcR y By giving your name and stating the reason for the call, you'll establish
'\^y7DA|/EA a clearly defined beginning to the conversation.
,U$kdo?0N7a'Yg At the beginning, you should also establish that the person you're calling has the time to speak with you. \aP
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If not, offer to call again at a more convenient time.$E;uyXxZ2l]'[

^wUv J [/size][size=2]The middle stage of the conversation is the time to deal with the matter at hand. J{0G9O-z-R-JX
[/size][size=2]To best address this, be thoroughly prepared before you place the call. d1s&j:P_p
[/size][size=2]Organize your thoughts, perhaps jotting notes to lead you through the conversation and to avoid forgetting any important details. While speaking, be clear about each point, making sure that you have been understood. Don't sum up an important point by saying: "Do you know what I mean?" and assume that you have been understood. Always ask the other person to repeat the conclusion in his or her own words.
tA#Z T,c m]sw This is the only way to make certain that you both come away from the conversation
qp"`{0Uo[I&gl!I]G with mutual understanding.
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Gu)iy/C"x3yYj8t [/size][size=2]The end of a conversation should be handled professionally to make sure that you have made a good effect during the call, and that all matters discussed have been covered and understood.
4{-jG!t3c Sp Never lose awareness of time, allowing the call to stretch out meaninglessly. t1r#kvC(g4\,S
When all matters to be discussed have been concluded, you can review them. 2T'RW"Ld+F4o S$Y H
This is especially valuable if you or the person you called has specific tasks that need to be /m2n0obv.S
performed as a result of information passed during the call.
)E8qN0I)edr6TI2m After all matters have been concluded, you can end the call simply by thanking the person for his or her time, and hanging up after saying: "We'll speak again soon," or "Have a good day." If certain matters need further discussion in a future phone call, set a schedule for the call. hJ%n#E:oP
And be sure to determine who will call whom.
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4rO1E LG o [/size][align=left][size=2]Leaving Messages:
D'P7lD?)A#]h` [/size][size=2]When leaving messages on voice mail, clearly and briefly state the reason for your call, when you will call back, or when you will be available should the person called want to return your call.[/size][/align]
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very helpful thanks !

useful :lol :lol

Reply #1 SwaninCn's post

You are so helpful.Could I have your MSN adress or yourQQ please?My MSN:trina_liu824@hotmail.com

prepare fully before you call maybe the most important thing.

oh, yes! {_4_#r~4o
prepare before it

i seldom left messages on voice mail, just call again later...:)

Classical and like schoolbook

good zone for new learner , tks for sharing !!!

very good.

very good .
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@4n in my call ,i alway cann't make my poin clear,so i do have do prepare well before the calling .
#?.},rRZ&Y;M\a and i have to make whom i am calling fully understand me.

yes, so good.
9Hjy?{:m is it writen by you. I should say your english is quite good

I'm always afraid that I could understand little by the other side of the phone.:L

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J9hm%kI*R[ Thanks very much for your share. Very helpful for me.

Thanks for sharing. I think these are good tips for contacting person by telephone.

:)  I always feel upset when i leave a message on voice mail...

very useful   but i seldom make a call    sometime feel upset

it is great

Useful,thanks for your sharing!

Thanks for your share!Quite useful knowledge.

thank you very muchM\S@9FJk/Rt7a6G
it is useful for me!!!!!!!!!!!\

Reply #1 SwaninCn's post

substantial stuff, it should be greatly spreaded out!

make sure everything is prepared before the call:victory:

TKS for your post!ZTQ6fA0_:c
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But sometimes it's hard to understand what the other person is talking about because of the different accents.
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K-d*y%J|\{)C When we meet such a situation that quite difficult to understand the customer's words,besides asking him to send email to us,is there any good ways???:) :) :)

I think practicality is great!

helpful advice! How can i make a good english phone call? pls help!

Every time i call foreign customers or get their calls, I will be very nervous and forget about everything i have thought over and prepared. I find it's not only for the problems of my English, but also for the skills and confidence. Could anybody make some suggestions? Tks.

you remind me of working thoroughly and meaningfully

Learn a lot! You are so helpful!Thanks!:handshake

thank u so much for your useful suggestion

a good preparation is really important.

:victory: thank for your sharing

Very useful for new businessman!ohk.yP8u-UQ
Thank you very much!"CU,a)^keT
I just the person who is short of this kind of knowlede!
[+]8Ye9u Thank you for sharing!!!